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Jan Richards

Head of Insights & Planning, Dublin Airport

Jan is responsible for managing the daa/Dublin Airport Insights & Research programme, Voice of the Customer/Voice of the Employee programme, brand positioning strategy & measurement, and is proud of her key ‘ambassador’ role in developing and launching an organisational values programme that now has over 100+ Values Ambassadors actively involved. She champions the Dublin Airport Passenger Experience Journey Understanding and Management programme and is a frequent speaker at international CX events and was a judge at the first International CX Awards 2018 in Amsterdam and of the Marketing Institute CX Award 2018.